Return Policy

At ExoticFurniture, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 14 days of receiving your order. To qualify for a return, the item must:

• Be unused and in its original condition
• Be in the original packaging
• Include all accessories, manuals, and parts (if applicable)
• Be accompanied by proof of purchase or order confirmation

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Custom-made or personalized furniture
• Clearance or final sale items
• Used, assembled, or modified products

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item and packaging
• A description of the issue

We will review your claim and offer a replacement, repair, or refund where applicable.

Return Process

To start a return:

1. Contact our customer support team at [Exotichomefurnitures05@gmail.com]
2. Provide your order details and reason for return
3. Wait for return approval and shipping instructions

Returns sent without approval may not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.
• Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective, damaged, or incorrectly delivered. Contact us to arrange an exchange.

Cancellations

Orders may be canceled within 24 hours of purchase, provided processing or shipping has not started.

Contact Us

If you have any questions regarding returns or refunds, please contact:

ExoticFurniture Customer Support
Email: [Exotichomefurnitures05@gmail.com]
Business Hours: [8:00am-9:00pm]